Shapespark Privacy Policy

Shapespark provides software and services for creating and hosting web-based 3D visualizations. We also have a website (www.shapespark.com) with the product information.

Personal Information

If you create a Shapespark account, we will collect a limited personal information associated with your account. This information includes but it not limited to your email address and name. If you communicate with us by email, we will collect your email address. We call this data Personal Information.

We never share Personal Information with other organizations, except to provide products or services you've requested, such as payments, when we have your permission, or it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Terms of Service or Shapespark License, or as otherwise required by law.

We use an authorized reseller, Paddle, which handles payments and invoicing for the Shapespark application license and Shapespark hosting services. Data collected by Paddle during the purchase process is subject to the Paddle Terms and Privacy Policy. We collect the purchase date and the type of license or service that we receive from Paddle on a purchase, but we do not collect any sensitive payment information. Credit card numbers and customer addresses do not reach our servers, and are not stored by us.

Access to your account requires cookies. A cookie is a small amount of data, which includes a unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.

Aggregated Information

Like most web-based services, we automatically receive and record information on our server logs from your browser. The logged data includes the name of the accessed resource, access date and time, IP address from which the request was made, the browser and system type, the site from which the request was made. We use the logs to generate aggregated statistics about the sites usage that help us measure and improve the quality of our services. The aggregated data does not contain Personal Information that identifies any particular user.

We may share aggregated visualizations usage data with the user that uploaded the visualizations.

We may disclose aggregated data to potential customers, business partners, and funding sources, in order to describe our business and operations.

Desktop Application

Shapespark desktop application upon the first start or after a password reset requires the user to provide the user account credentials and uses this data to obtain an authentication token from our servers. The token is stored on the local computer, used during the application start and periodically during the application operation to identify the user of the application and to validate the license that the user holds. The token is also used during visualizations upload.

The desktop application periodically check if updates of the software are available, downloads and installs such updates.

The application collects a usage log that is stored on the user computer and is never sent automatically to us. We may ask the user to voluntarily share the log to help resolve software problems.

Visualizations created with the application are stored on the user's computer and are not sent to our servers, unless the user requests the visualization to be uploaded.

Emails

We send administrative emails to registered users. These emails, such as password reset instructions or payment related notifications, are crucial for the operations of our services and you can not opt-out of them without deleting your account.

We send occasional newsletter emails with product announcements and updates to registered users and to visitors that subscribed for such emails on www.shapespark.com. Each such an email includes a link that allows to unsubscribe from future emails.

Third Party Services

We use third-party hosting partners to run our services.

Our optional newsletter emails are delivered by MailChimp. Data collected by MailChimp is subject to the MailChimp Privacy Policy

We do not use advertising services.

Business Transfers

In the event that Shapespark is involved in a merger, acquisition, reorganization, bankruptcy or sale of assets, your information may be sold or transferred as part of that transaction. This Policy will apply to your information as transferred to the new entity.

Changes

We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to email address associated with your account or by placing a prominent notice on our site. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Policy.

Contact

contact@shapespark.com
Shapespark sp. z o.o.
Plac Wolnica 7
31-060 Kraków
Poland